customer service

Because of the pervasive misconceptions about freelancing, we often have to work harder to prove ourselves to potential clients. Here's why being professional is so important to freelancers.

Every freelancer deals with scope creep at some point. It's important to push back so you don't lose money on the project.

If a client is unhappy with your services, you should work with them to fix the problem. A refund or discount may also be in order.

Wondering how to go the extra mile in customer service? Let's chat about four ways you can go above and beyond.

Customer loyalty is an important part of a growing and healthy small business. If you're looking to garner more loyatly here are some tips and tricks.

Is your small business retargeting customers? It should be! Not every business does it, in fact many people don't know what it is!