4 Reasons Updating Your Small Business Phone Could Change the Game

Residential landlines have become a lot less common, but most businesses still rely heavily on telephones for communication. Customers, suppliers, and partners expect to be able to get in touch by phone, so going without a suitable system is rarely a sound decision for a business.

In fact, it can easily pay to upgrade a company’s telephone setup instead of sticking with an existing one. In many cases, small businesses end up benefiting the most of all when they switch to newer and better telephone arrangements.

An Effective Way for Many Small Businesses to Gain a Competitive Edge

Companies that specialize in small business communications quite frequently make a strong case for why an update could be beneficial. It can seem as if sticking with a tried-and-true telephone system might be the safest bet, but that will often mean missing out on some significant opportunities.

Although most American households now lack landlines, the overwhelming majority of businesses still feature them. Small businesses are often especially well positioned to switch from twisted-pair analog technology to the more modern, IP-based, digital alternative.

Even businesses that have already made the leap to VoIP frequently benefit from switching to different plans and systems. Some of the improvements that can come from an update concern business-critical issues like:

  • Cost. Large, long-established phone companies are notorious for locking corporate customers into complex, restrictive contracts. Some large enterprises retain consultants who do nothing but look over phone billing reports to spot overcharges and other problems. Small businesses rarely have access to such support, but those that make the right arrangements do not need it. Simply switching to VoIP can enable huge savings, as can adopting a more appropriate and competitive plan.
  • Features. Telephone system features that used to be considered exotic or even esoteric have become part of the mainstream thanks to digital technology. Small companies today can easily gain access to perks like “find me, follow me” call forwarding that make running a business much easier. In many cases, it will not even be necessary to upgrade a company’s phone hardware to make new capabilities available. Feature-rich VoIP phone service plans also frequently cost a fraction of the prices typical of bare-bones analog alternatives.
  • Integration. Keeping telephonic communications digital wherever possible opens up many software-related opportunities. Today’s top service providers make it easy for small businesses to integrate phone communications with their other systems. Being able to tie phone calls into a high-quality customer relationship management platform almost always makes a real difference. Many sorts of integration with software can be achieved quite naturally with the right phone technology.
  • Scalability. Most small businesses aim at becoming larger, and updating a phone system is one way of removing barriers to growth. There are phone service providers, in fact, that make a specific point of allowing their clients to scale their plans flexibly and on demand. Even if being able to add more lines as required does not spur growth directly, it will mean not needing to worry about the issue. That will always be welcome and desirable when helping a small company grow in the future.

An Option Frequently Worth Exploring for Small Businesses of All Kinds

Updating a small business’s phone system can easily generate benefits like these and several others. Even when existing arrangements seem generally satisfactory, looking into the options will often reveal that an upgrade will enable significant, business-relevant improvements.